CRM Executive (2-7 Years)

Posted on 16-Nov-2017 by : Veeyu HR Solutions Pvt Ltd.
Mumbai
7-9 Lakhs
Full-Time

Keyskills : Business Development CRM Customer Relations Field Sales


Job Summary

6 Openings
Others
Others
Graduation

Job Description

Hot requirement posted for Veeyu HR Solutions Pvt Ltd. with CRM Executivet located at Mumbai. Check the details below and APPLY NOW!

  • New customer handholding Surpassing customer expectations and create a customer delight experience for on boarding and welcoming new customers. 
  • Complete ownership of process, prioritize comfort to customers by excellent engagement and relationship management
  • Customer Centric Approach & Personality attributes
  • Must have inborn skills and mind set for high impact customer service delivery.
  • Impeccable business communication skills Written and Oral.
  • Highly energetic, helpful and cordial in approach with abilities to drive collaboration across the functions for meeting customer requirements
  • A pleasing and helpful personality to interact with Functional skills -
  • Thoroughly knowledgeable of Real Estate products and related processes for ensuring topmost experience at all milestones of customer lifecycle journey from On boarding to Handover
  • Strong knowledge of Real estate IT platform - ERP & CRM applications. Online tools.
  • Comfortable with handling data of Sales Admin, Customer Service parameters, Basic analysis of data and handling data queries.
  • Addressing customer queries
  • Captures customer queries generated through the Sales Force dot com (SFDC)
  • Informs and updates customers of the project status
  • Adheres to the process to prepare an escalation matrix to address customer complaints
  • Customer complaints redressal


Roles & Responsibilities

    • Implements processes that ensure the timely generation of payment receipts to customer, thereby significantly reducing customer queries
    • Handles escalated customer complaints / queries generated via phone calls, emails, or walk-insCoordination
    • Coordinates between departments and the customer to resolve customer queries
    • Represents customer queries at the Corporate Office
    • Generates payment advice form basis collections received from customers
    • Verifies post collections - payment advice, and sends cheques for clearance.
    • Verifies cheque clearance and updates customer in case of issues e.g cheque bounce etc)


Company Profile

Veeyu Hr Solutions Private Limited is a Private incorporated on 11 January 2008. It is classified as Non-govt company and is registered at Registrar of Companies, Kolkata. Its authorised share capital is Rs. 1,000,000 and its paid up capital is Rs. 455,000.It is inolved in Business activities n.e.c.

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