Must have inborn skills and mind set for high impact customer service delivery.
Impeccable business communication skills Written and Oral.
Highly energetic, helpful and cordial in approach with abilities to drive collaboration across the functions for meeting customer requirements
A pleasing and helpful personality to interact with Functional skills -
Thoroughly knowledgeable of Real Estate products and related processes for ensuring topmost experience at all milestones of customer lifecycle journey from On boarding to Handover
Strong knowledge of Real estate IT platform - ERP & CRM applications. Online tools.
Comfortable with handling data of Sales Admin, Customer Service parameters, Basic analysis of data and handling data queries.
Addressing customer queries
Captures customer queries generated through the Sales Force dot com (SFDC)
Informs and updates customers of the project status
Adheres to the process to prepare an escalation matrix to address customer complaints
Customer complaints redressal
Roles & Responsibilities
Implements processes that ensure the timely generation of payment receipts to customer, thereby significantly reducing customer queries
Handles escalated customer complaints / queries generated via phone calls, emails, or walk-insCoordination
Coordinates between departments and the customer to resolve customer queries
Represents customer queries at the Corporate Office
Generates payment advice form basis collections received from customers
Verifies post collections - payment advice, and sends cheques for clearance.
Verifies cheque clearance and updates customer in case of issues e.g cheque bounce etc)
Veeyu Hr Solutions Private Limited is a Private incorporated on 11 January 2008. It is classified as Non-govt company and is registered at Registrar of Companies, Kolkata. Its authorised share capital is Rs. 1,000,000 and its paid up capital is Rs. 455,000.It is inolved in Business activities n.e.c.