Customer Service Executive (Fresher-3 Years)

Posted on 30-Oct-2017 by : Silgate Solutions Limited
Mumbai
2-4 Lakhs
Full-Time

Keyskills : Call Center CRM Customer Relations Customer Service Microsoft Office


Job Summary

15 Openings
Customer Service
IT/ Software/ Services
Graduation

Job Description

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree


Roles & Responsibilities

    • Managing incoming calls and customer service inquiries
    • Generating sales leads that develop into new customers
    • Identifying and assessing customers’ needs to achieve satisfaction.


Company Profile

Silgate Solutions Ltd. is one of India's leading IT solutions provider offering software development, web development, healthcare IT solutions, international call center, business process outsourcing (BPO), knowledge process outsourcing (KPO), legal process outsourcing (LPO) services and more. The company offers end-to-end IT solutions covering a wide range of industry verticals and the service portfolio encompassing all inbound, outbound, data conversion, data processing, and data management services.

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