Customer Service Executive (Fresher-3 Years)

Posted on 24-Oct-2017 by : Tata AIA Life Insurance Company Limited
1-3 Lakhs
TATA AIA Life Insurance Co Ltd,9th Floor, Tower B,I-Think Lodha Techno Campus, Pokharan Road No. 2,Thane (W) - 400604 Contact Person Shreeja Singh / Kartik (HR)
24th October - 28th October from 10 AM Onwards

Keyskills : CRM Customer Relations Customer Service

Job Summary

12 Openings
Customer Service

Job Description

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Roles & Responsibilities


    • Managing incoming calls and customer service inquiries
    • Generating sales leads that develop into new customers
    • Identifying and assessing customers’ needs to achieve satisfaction

Company Profile

Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Ltd. and AIA Group Ltd. (AIA). Tata AIA Life combines Tata’s pre-eminent leadership position in India and AIA’s presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life has written retail new business weighted premium of INR 1,048 crores for the financial year ending March 2017. As of March 31, 2017, the 13th-month persistency of the company was at 82.20%. For the same period the retail claims settlement ratio of the company was 96.01%.

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