Looking Excellent Communication for Technical Support (Fresher-3 Years)

Posted on 26-Sep-2017 by : HGS International Services Pvt Ltd
Mumbai
1-3 Lakhs
Full-Time

Keyskills : Call Center Customer Relations Customer Service Technical Services Technical support


Job Summary

50 Openings
Customer Service
BPO/ ITES/ Call Centers/KPO
Graduation

Job Description

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus


Roles & Responsibilities

    • Taking ownership of customer issues reported and seeing problems through to resolution
    • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
    • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams


Company Profile

HGS International Services Pvt Ltd HGS being an MNC has its client list in the consumer packaged goods, retail, consumer electronics, and technology, banking, insurance, healthcare, public sector, and telecommunications and media industries. HGS is now a leader in customer experience management, optimizing the customer journey to make its clients more competitive. Today, HGS operates on a global landscape with about 40,000 employees in 65 worldwide locations delivering localized solutions

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