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We are currently seeking a talented and motivated Quality Assurance Specialist to join our Quality Team of PBA Private Bank Operations. The position responsibilities include day-to-day quality assurance review, facilitating cross-functional meetings, providing guidance and consultation to data owners, and working collaboratively with stakeholders and management to ensure quality performance is monitored, communicated, and implemented in accordance with firm policies and standard operating procedures.
Essential Duties and Responsibilities include, but are not limited to, the following:
Perform quality assurance review of fees
Work with members of the Front Office, Business Managers, Client Onboarding, and Fees team on inquiries in relation to the lifecycle of the Fees process
Contribute to continuous improvement and development of the quality program
Provide general assistance to data owners and approvers
Interpret firm policies and compliance requirements for incorporation into company systems/ procedures
Work with members of the Front Office, Business Managers, Client Onboarding, and Fees team strengthening, updating/ creating procedures and setting controls in place
Participate as required to meet schedules or resolve problems at peer level
Roles & Responsibilities
Knowledge of common
Attention to detail and diligence
Strong interpersonal, written and oral communication skills
Self-starter, able to work independently and as part of multicultural teams
Proficient in organizing, priority-setting, and issues management
Experience using the IPB/ PBA Fees / or client onboarding tools and applications
Experience in any international Fees would be an asset
Bachelor s degree in a business field or other field with equivalent work experience
J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first.