Service Desk (2-3 Years)

Posted on 26-Dec-2016 (Job Expired) by : MLB HR Associates
1-5 Lakhs

Keyskills : ITIL ITSM

Job Summary

5 Openings
IT-software services

Job Description

a)    Sound understanding on ITIL processes
b)    Experience on working on multiple ITSM tools (ServiceNow is preferred)
c)     Receive call from end users and log tickets
d)    Forward ticket to relevant support team at respective location
e)    Reach out to on call support staff as needed for high priority incidents
f)     Manage hourly communication updates for P1/P2 incidents
g)    User support will include basic L1 activities like :
                 I.        Account Creation/De-provision
                II.        Password reset based on AETN defined verification process
               III.        First level resolution of known errors
               IV.        Use priority matrix to set appropriate impact and urgency of all incidents

Roles & Responsibilities

    h)    Assign privileges / access based on AETN defined authorization & verification process
    i)     Perform any audit / review functions that AETN may seek on the user privileges from time to time
    j)     Update all open incidents and requests  in Service Desk queues
    k)    Provide daily statistics of tasks performed
    l)     Create and/or update knowledgebase articles

Company Profile

We specialize in Middle and Senior Management Hiring. MLB HR associates is well known HR firm, based at Hyderabad, India providing world class placement related services to various industries such as Supply Chain & Integrated Logistics Industry, Freight & Shipping Industry, Travel & Tourism Industry, Retail / FMCG Industry, BFSI Industry. Our various HR related services include Manpower Recruitment, Head Hunting and Executive Search. With a team of dedicated people, we understand your requirements and find the best-possible candidates. We provide the best solutions to your problems. Most importantly, we can handle multiple projects and the team always deliver within the deadline. As professionals, we realize that time is valuable to employers looking for a trained and professional staff.

MLB HR Associates Management & Manpower Consultancy has positioned itself amongst the topmost recruitment service providers. We are the primary job consultancy service providers in various domains . With our extensive and consistent endeavors, our company reputed itself at global level by rendering human resource & management services , payroll out sourcing and overseas manpower recruitment .

MLB HR Associates Management & Manpower Consultancy is focused about delivering recruitment services for almost all the industries. Since 2006, we have developed large database of candidates having dissimilar skills and qualifications. Our firm has taken up sophisticated information technology to ensure easy accessibility and flexibility in repossessing the information within the minutes.

We have an experienced and dexterous team of professionals, which make the most of head hunting, body shopping, online data bank, existing international network and network advertisement on websites for sourcing acute candidates for divergent industries..

MLB HR Associates:support organizations on their core processes by handling all the backend processes in an efficient and time-bound manner. We offer strategic outsourcing solutions which gives you access to intellectual capital which may not be available in-house. We also help for small firms with access to the same economies of scale, efficiency, and expertise that large companies enjoy.

Our outsourcing solutions include:

  1. Payroll Maintenance
  2. Transactional Compliance Management
  3. Compliance Advisory Services
  4. Statutory Benefit Administration
  5. Statutory Advisory Services


Recruiter Details

Contact Person
Mohanlal Bhukya
Mobile Number
Social Links

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