Monitor traffic patterns to identify potential problem areas and take corrective action to implement short-term adjustments.
Identify recurring problems.
Identify alarm correlations and appropriate response actions for future automation.
1-2 years commercial experience in a Network Operations Center, ISP environment.
Knowledge of CISCO routers and switches.
Knowledge of layer data communications protocols, TCP/IP, BGP OSPF, HSRR.
Ability to verify that switches and routers as well as their configured network services and protocols, operate as intended within a given network specification.
Previous experience with tools used in monitoring the network including Remedy and HP Open View and Netcool.
Roles & Responsibilities
Maintain a broad knowledge of all products, service and NOC/SOC procedure.
Strong interpersonal communication skills, verbal and written.
Excellent organizational, multi tasking, prioritizing and teamwork skills
Ability to work on a rotating shift.
Individual will be responsible for the initial triage and determination of network faults, troubles and security issues. Support agent is responsible for monitoring, troubleshooting, and escalating problems in a 24x7 operations environment. You will use a combination of technical (Security, UNIX, Windows, Network) and customer service skills to support Global based MSP and NMS production systems. This will include call support, email and ticketing support and tracking problems until they are resolved.