ITIL Programme

Ananthara Tech Institute

Course Summary

IT, Software & Hardware
Class room
Beginner/Entry level

Course Overview

Ananthara Tech is specialized ITIL Training, Certification and ITSM Consulting Services Company. We help our clients build the capabilities to meet the objectives. Currently we are offering classroom and virtual based ITIL trainings for Life Cycle & Capability streams scheduled at your convenient time in your timezone.

At Ananthara Tech, we always engage experts who are self motivated and are driven by passion. We understand that the customer satisfaction plays a major role in defining the value that we deliver. Our experienced experts and certified faculty will set targets to not only meet, but to exceed your expectations by providing meaningful training's and innovative solutions making you delighted.

Course Description

  • Those who require a basic understanding of the ITIL framework.
  • Those who need understanding of how ITIL can be used to enhance IT service management within an organization IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.
  • However, the ITIL Foundation level qualification is open to and can benefit anyone who has an interest in the subject.
  • Holders of an ITIL Foundation level qualification are likely to require further guidance before being able to apply the ITIL practices for Service Management to professional projects or situations.
  • Pre-requisites
  • Service Offerings and Agreements Certificate – ITIL-SO&A
  •  Operational Support and Analysis Certificate – ITIL-OS&A
  •  Planning, Protection and Optimization Certificate – ITIL-PP&O
  •  Release, Control and Validation Certificate –ITIL-RC&V

Topics Covered

    ITIL course content: Delegates are tested on
    Service management as a practice (comprehension)
    The ITIL® service lifecycle (comprehension)
    Generic concepts and definitions (awareness)
    Key principles and models (comprehension)
    Processes (awareness)
    Functions (awareness)
    Roles (awareness)
    Technology and architecture (awareness)
    Competence and training (awareness)

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