Mystery Shoppers (Fresher-5 Years)

Posted on 30-May-2017 (Job Expired) by : Infakt Insights Pvt Ltd.
Hyderabad, Kolkata, Pune
Not Disclosed

Keyskills : Branding Customer Service Marketing Operations Research

Job Summary

5 Openings
BPO/ ITES/ Call Centers/KPO

Job Description

Have you ever had a great customer experience? One where the employee really went the extra mile for you? Conversely, have you ever had an experience where an employee just didnt get it? Very rarely do we patrons actually contact the management to praise or complain about employees or services. As customers, we are more likely to tell our friends and families about an experience at the outlet rather than the management. 

Mystery shopping is a tool that companies use to get inside a customers head, to improve their business. 

As a Mystery Auditor/Shopper you get to evaluate the customer service levels of brand.This could be for a restaurant, hotel, banks or retail outlets basically any business that would have a customer interface.Your job would be to walkin as a customer and make a report of your overall experience while you are the outlet/hotel. The important parameters to be gauged here would be staff - assistance, knowledge, grooming, outlet ambience and upkeep along with a process check among the employees. 

This would be a freelance/contractual opportunity across India that could be taken along with your normal course of life. 

Compensation - At most times you get to use the services for the auditsit could be a free hotel stay, mealmovie tickets with munchies, shopping with your favourite brands. Audits that don't offer a service, we would pay you for reviewing the brand ! REGISTER NOW -

Roles & Responsibilities

    • One should be passionate about uncovering customer insights.
    • An observant nature and understanding of expected customer service levels (across sectors) is a must.

Company Profile

Infakt Insights Pvt Ltd. Infakt is a mechanism that gives brands a competitive edge in this highly aggressive and price sensitive market. We give a deep dive into the customer experience, and highlight a consumer's perspective towards the business/brand. Our Mystery Audits and Research services are uniquely designed to translate brands credibility and positioning to achieve operational efficiency. The aim is to create memorable customer experience, build an emotional connect to drive deeper brand loyalty.

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