Monitor antivirus server and do changes as required (Symantec Endpoint).
Remote support to user as and when required.
Wireless router management.
Installations and troubleshooting VOIP phone issues.
Firewall management (cyberoam)LAN managementFollow-up with vendors ISP regarding issues.
Vendor management (IT Procurement) Preparing IT documentation.
Roles & Responsibilities
Create email ID forwarder etc using Web Admin CpanelSet up new system for new joineeOS (Windows XP-2003-7-Vista).
MS office (2003-07-10) related issues (configure-troubleshooting).
Create and monitor daily and weekly backups Configure Firewall as per needed.
Raised trouble ticketSystem shifting when needed.
Silverlink Technologies , a software services company, part of the Silverlink Group, is a decade old global IT consulting and staffing services Company offering Information technology & engineering specific services, strategic outsourcing, and integration services through a unique on-site, off-site delivery model that helps our clients to achieve rapid deployment, world-class quality and reduced costs.Silverlink Technologies completely believes in the philosophy of ethical and transparent business practices which has been the backbone of our long-term relationships based on mutual trust and benefit.