- Good experience in router, switches and knowledge on firewall. - Receive incidents, service requests, queries, and change requests from Customers end users or IT-staff through one of the agreed modes of communication. - Log tickets with the helpdesk on behalf of users making service requests. - Ensure collection of information on network performance and capacity utilization of the links and devices. - Monitoring of the NMS for incident identification and ensure fault resolution as per agreed SLA.
Roles & Responsibilities
- Keep track of Asset Inventory at their locations. - Keep track of configuration changes due to change management process. - Co-ordinate with Service Providers and OEM as per the requirement. - Follow and share the daily check lists for the in scope devices. - Assisting spoc to Maintain & Ensure site as per ISO 27001 for in scope devices. - Network and physical diagram review and updation. - Assisting IMC in troubleshooting and change implementation.
A pioneer in India’s IT staffing business, Future Focus Infotech Pvt. Ltd. (FFI) offers Strategic IT consulting and Managed Solutions to Technology companies. Incorporated in 1997, FFI has transformed over the years from a plain contract staffing service provider into a leader in Consulting for myriad technologies ranging from application development using Open Source, Microsoft, Java and Mainframe technologies to state of the art SMAC technologies.